Gemsby Needs a Lot of Work

Photo by Brandi Hale.
Instagram is a Pandora's Box of surprises.

What I'm guessing was a bot, commented on one of my posts, that by the way, was not jewelry related. The comment said, "Do you have a Gemsby?"

Curious, I naturally googled Grimsby and a gems and jewelry sellers website popped up. So, it's a website for those of us in the jewelry game. Products come from gem distributors and retailers and jewelry designers, manufacturers, etc. I have no problem with that.

What I do have a problem with, however, is a website that doesn't function as expected. 

Red Flags Abound

One of the first red flags I found is their knowledge base, or tutorial articles/posts are lacking. It seems there are two people who run this site, and they didn't get it together enough to get their tutorials up and in order before launching.

The first, and one of the most important articles I'd look for, and did look for, is the how to set up your shop article. 

When I went to the article it said, "Coming Soon."
As a new seller, this doesn't make the site look professional, or even helpful. Sure, there are 11 other "related" articles, but none that walk a new seller through the process of opening a new account. 

Now, I'm no idiot, and I can usually navigate a website and see how to do things, sure. But, it still doesn't make me feel good that there are how-to articles that don't exist yet. 

Another red flag is that the articles are all written by one person--the other person on the two-person team: Racquel and Adam. The author was Racquel. Typically I have no problem with a two-person team. But if you don't have the manpower to write your blog posts, you definitely don't have the manpower to troubleshoot seller issues when they arise.

The chat feature doesn't generally work because Adam and Racquel aren't manning the chat 24/7 or even 1/7. Nope, you have to enter your email address so they can get back to you.

This does nothing to help me.

Login Issues Run the Show

I created my seller account on my Chromebook. At this point, it stays at my mother's house so I don't have to cart a 15-inch laptop everywhere. 

The day after I created the account, I had a hard time logging in on my phone. So I used my Chromebook, and the settings kept me logged in, so I didn't have to do anything else to it.

Now, I've been trying to log into that account for three days, and I'm unable to. When I hit the "Forgot My Password" link, it just takes me back to the login page instead of initiating the password reset process.

That's a big issue. Huge!

From where I stand, it doesn't look like Gemsby is the place to be. apparently, they've been in business since at least 2018. But that really means nothing. My website LoveLand has been in business since 2013, and I've only just started to utilize it semi-regularly. It doesn't get nearly the amount of traffic it should, and could if I had a staff of people working on it day and night.

So now, I can't log into my account to add items, update the shop, and potentially earn some cash. Nope! I have to wait for one of the two-man team to contact me to get my password changed.

And speaking of password changed. I know my password!!!
So, what gives? There is no reason that the password I signed up with shouldn't be working. I know what password I created, and I didn't make any typos, omit, or add any letters. So WTF?

Does this site just have a bunch of bugs that need to be fixed?

This doesn't set right with me. If I'm going to have trouble every time I try to log in, I'd rather just stick with Etsy as my host until I get my sales numbers up and can move to an independent website.

Looks like this is going to be a serious lesson in seller-host relations.

The Outlook is Bleak

While I like that the customer base of Gemsby is jewelry buyers, and customers who come to the site potentially searching for what I'm offering, I can't abide by stupid website errors.

If I can't log into my account, I can't keep my inventory current, and I can't potentially service customers the way they need to be serviced. That's a major problem.

A lot of rethinking has to happen for me to remain on this platform. I do like that there are no listing fees, but I can overlook a 0.20 listing fee if I can make sure I log into my account when I need to. 

Also, the mobile app they have is garbage. It just takes sellers, and probably shoppers to the mobile site. So it doesn't have actual app functionality. Which, is another issue.

I'll give a try for a month and see if I can get into my account and if any input I give is taking seriously. Shit, I'm a blogger by trade and training, at least I could help them improve their knowledge base, sellers handbook, or whatever they're going to call it.

But if not, it will be, "Bye-bye Gemsby." Because seriously...ain't nobody got time for that!

Update:

Last night, I recieved help from Racquel. She reset my password, and I'm now able to login and update my shop.

So, I'll remain with Gemsby to see what happens. 

Again, I like that therea a built-in audience of jewelry shoppers. But, the unconventional way of resetting a password has me bothered.


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